Return Policy
At Phantom Roast, we take pride in the quality of our products and carefully package each order to ensure it reaches you in perfect condition. Due to the perishable nature of coffee and our commitment to freshness, we do not accept returns or offer refunds on coffee products. However, we understand that sometimes issues may arise. Our return policy is designed to be fair and straightforward, so we will address problems if an error was made on our part or if items are damaged or lost during shipping. Please review our full return policy carefully, as it outlines the specific circumstances under which we can assist you and the process for reporting any issues with your order.
Coffee:
- Phantom Roast does not accept returns of any sealed goods regardless of them being opened or not. This includes, but is not limited to, coffee bags and other related coffee products.
Gift Cards:
- There are no refunds for gift cards.
Everything Else: Mugs, Journals, Books
- Due to the custom printing and limited edition nature of our products, all sales are final.
- These products may be returned for a full refund OR Exchange only for the following reasons:
- The item is damaged (i.e. broken, ripped, soiled, etc.).
- The wrong item or the wrong color/size item was shipped.
- The item is defective or misprinted.
- If you receive an item that you believe falls into one of the above categories, please login to your account and submit a return request within 7 days of receiving your order. Include photos of the item, as well as a brief description of the issue.
- Do not return an item until your return request has been approved.
- Items must be returned to us before an exchange OR refund can be granted.
- Shipping costs are non-refundable.
- Note: Return shipping costs are the responsibility of the customer.
We are sorry, but we can not accept returns OR exchanges if we ship the right item, the right color or the right size that you ordered but you just don’t like it.